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Game Crash Issue Post your crash issue here.

#1 User is offline   mirussgrunder 

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Posted 11 December 2012 - 07:29 PM

Dear Asgardians,

For those who experiencing game crash issue, Kindly explain to us with more detail and post in this section.

1. Your location.
2. When did the crash happen. Please be specific regarding this. (example : game crash in the loading screen after select character)
3. "date.dmp" from your RO2 game folder > SHIPPING folder. Kindly put this files into zip file and upload it to dropbox, Post your download link here. This .dmp file
usually appear after your game crash.


We will send this file to our team for investigation.


Thank you for your cooperation.
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#2 User is offline   MaikDragon 

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Posted 12 December 2012 - 01:47 AM

1. Spain.

2. After select character, I hit "Start game", then after loading screen, game closes without any warning (crash)

3. https://www.dropbox.....1355242952.dmp
https://www.dropbox.....1355243798.dmp
https://www.dropbox.....1355245029.dmp
https://www.dropbox.....1355245574.dmp
https://www.dropbox.....1355246227.dmp
https://www.dropbox.....1355246723.dmp


I tried to log in the game since the start of beta, and still couldnt even try it, now beta is finished, i'm very dissapointed with the game client problems :(
I hope in the Open Beta, this issues will be solved...thank you.

This post has been edited by MaikDragon: 12 December 2012 - 02:24 AM

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#3 User is offline   Ricchan 

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Posted 12 December 2012 - 02:12 AM

1. Germany (Win XP)
2. Game crashes after choosing my character. I can see the loading picture - and then nothing. Game's down.
3. http://www.FastShare....1355073909.dmp

Until know, no solution has worked...
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#4 User is offline   Tsuru55 

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Posted 12 December 2012 - 02:36 AM

I have the perfect solution for both of you.
You just need to download languages from the east so you have chinese and korean.
The thing (like when i tried the obt in korean) is : after the selection there is a cinematic but there is also a voice speaking in korean = game crash because the computer can't speak it.
And after that you select your main language as chinese (singapour).

Pub: i wanted to create a topic where i gather every bug possible but no want to help at all.
http://forums.playpa...esolved-or-not/

First bug: Installer don't even show up. http://forums.playpa...__fromsearch__1
In short, the installer is not in full size and you need to download again.

Second bug: Account don't exist or wrong password (even though it worked one time and stopped after and i am sure i have put the correct password).
In short, it's because i changed the resolution of the game. I think the game become crazy because of that and think the account don't exist. What you do: is 1.put the very first setting the game were: 1280x800 2. or you choose to change the resolution of your computer or you choose to select window mode in options of RO2.

Third bug: You create your character but after trying to select him and play RO2 close itself.

NORMALLY, after you solve this problem, you will be able to play. See you in game (for last day).
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#5 User is offline   crossmpg 

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Posted 12 December 2012 - 12:15 PM

1. Indonesia
2. game crash in the loading screen after select character
3. https://www.dropbox.....1355284755.zip

note:
it only crash on win xp pro 32
it work perfectly on win 7 pro 64

is ro2 only playable on win 7? or only on 64?
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#6 User is offline   MaikDragon 

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Posted 12 December 2012 - 07:11 PM

View PostTsuru55, on 12 December 2012 - 02:36 AM, said:

I have the perfect solution for both of you.
You just need to download languages from the east so you have chinese and korean.
The thing (like when i tried the obt in korean) is : after the selection there is a cinematic but there is also a voice speaking in korean = game crash because the computer can't speak it.
And after that you select your main language as chinese (singapour).


Well I think your post it's not right here, because this thread its to link the report files for the crash after character selection. But anyway i must say your solution don't work, at least for me, changing Regional Settings to Chinese (Singapour) make the game don't recognise your fonts leading you to the known error: "Nonexistent account or wrong password", anyway if you have Windows 7 you don't need to download any Language Pack, but i had yet Korean, Chinese and Japanese since I installed W7 long time ago, because some games can't run properly without them.

The correct setting that worked for me was: English (Singapore). The only one with i got more far until create my character.
Another thing i did was to download the last Manual Patch "121208_RO2ManualPatch_v2.exe" but not use the installer, extracted myself with winrar and copy-paste directly to the main install folder RO2. I modified too this keys in the registry: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes] <MS Shell Dlg> and <MS Shell Dlg2> both values to Verdana.

And updated my graphics driver with the latest Nvidia 310.70 Win7_64

I don't know if devs did something, probably they fixed it, I had to create my character again, and the old one was lost, but when i realized i could enter the game few moments ago, so my problem is solved, I started the game just like always and voalá now I can play (¿?) Yes, I'm in.

This post has been edited by MaikDragon: 12 December 2012 - 07:18 PM

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#7 User is offline   Baphor 

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Posted 12 December 2012 - 11:28 PM

1. Malaysia
2. Game crash upon launch,after bgm plays for a few seconds.
3. No date.dmp file,only screenshot. Posted Image
4

#8 User is offline   mkbu95 

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Posted 13 December 2012 - 12:50 AM

1. Brazil
2. Crashing right after the loading screen finishes loading.
3. I get no dump file whatsoever, but here is a screenshot.
Posted Image

Also I could notice someone from Brazil with the exactly same problem as mine.

Further infos:
Operating System: Windows 8 Professional 64-bit (amd64)
DirectX Version: 11.0
Graphic Card: AMD Radeon HD4650
Running game with Administrator Privileges, also tried backward compatibility with Seven and XP SP3
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#9 User is offline   Vampiria 

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Posted 13 December 2012 - 12:58 AM

1. Spain
2. When i choose my character
3. https://www.dropbox.....1355330497.dmp
https://www.dropbox.....1355331269.dmp
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#10 User is offline   Raixz 

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Posted 14 December 2012 - 01:21 AM

View PostBaphor, on 12 December 2012 - 11:28 PM, said:

1. Malaysia
2. Game crash upon launch,after bgm plays for a few seconds.
3. No date.dmp file,only screenshot. Posted Image


same with him. btw, i'm using windows vista ultimate 32bit. I already change the language to English(Singapore) and font to Verdana.
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#11 User is offline   AndrewJimmy 

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Posted 14 December 2012 - 03:51 AM

Posted Image
0

#12 User is offline   AndrewJimmy 

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Posted 27 December 2012 - 06:28 PM

Posted Image
Posted Image
Posted Image

Malyasia
ip 175.139.78.1
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#13 User is offline   redruby02 

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Posted 27 December 2012 - 10:39 PM

I'm having the same problem with AndrewJimmy-san. What seems to be the matter?

Location: Malaysia
IP: 175.143.188.250
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#14 User is offline   ivanrere 

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Posted 28 December 2012 - 01:57 PM

1. Indonesia
2. Crash when Intro BGM START.
3. i dont have dmp file.

this is my publik IP : 113.20.138.93

Thanks in advance
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#15 User is offline   Xuennn 

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Posted 28 December 2012 - 09:57 PM

1. Malaysia
2. After selecting character and starting game.
Posted Image

3. No .dmp files found.
1

#16 User is offline   Dhanov 

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Posted 29 December 2012 - 07:44 AM

CRUSHED AFTER LOADING AFTER CHOOSE THE CHARACTER.
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#17 User is offline   Wordsmith 

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Posted 29 December 2012 - 05:21 PM

1. Indonesia
2. After Selecting Character I Start the game. I see the loading picture, after it finished loading BLAM, the game crashed.
3. https://www.dropbox.....1356771449.dmp
https://www.dropbox.....1356772347.dmp
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#18 User is offline   Wordsmith 

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Posted 29 December 2012 - 05:23 PM

1. Indonesia
2. After Selecting Character I Start the game. I see the loading picture, after it finished loading BLAM, the game crashed.
3. https://www.dropbox.....1356771449.dmp
https://www.dropbox.....1356772347.dmp
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#19 User is offline   Akkarin24 

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Posted 29 December 2012 - 05:25 PM

1. Indonesia
2. After the loading into the game, it backs to my desktop screen, there's no game.
3. My link
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#20 User is offline   Lotarus 

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Posted 29 December 2012 - 05:37 PM

I heard this issue was fixed, but it seems to still occur to me. I cannot find the .dmp file... :( I searched in the map SHIPPING.
This is a screenshot of what I get to see when the game crashes (and what my RAM does)
http://prntscr.com/niflg
I am using Windows 8 and have 8 GB RAM. Any suggestions what I should do next? And where else I can try to search for this .dmp file?

1. The Netherlands
2. After character select when the loading screen finishes loading.

Edit: I also checked the file that caused this 99%. Apparently, my system goes from 0.1 mb/s to 13.5 mb/s after the loading screen finished loading.

This post has been edited by Lotarus: 29 December 2012 - 05:43 PM

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#21 User is offline   Concertia 

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Posted 29 December 2012 - 05:37 PM

Poland here. Same issue as many others bfore me. Chose character, pressed "start game", game crashed after loading screen. No dmp file created.
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#22 User is offline   Zickrie 

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Posted 29 December 2012 - 06:14 PM

indonesia

game crash after character selection

and when i used the manual patch this is happened:

[IMG]http://i45.tinypic.com/2qbyog0.jpg[/img]
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#23 User is offline   Etchii 

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Posted 29 December 2012 - 06:33 PM

1. Philippines
2. This
Posted Image
after that, a few secs and game will automatically close
3. no date.dmp file

This post has been edited by Etchii: 29 December 2012 - 06:34 PM

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#24 User is offline   Kever4ever 

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Posted 29 December 2012 - 07:46 PM

Same error as Lotarus

Windows 8 64Bit, +admin rights

+compatibility mode tests (win7 winxp winvista) / running->control->compatibility mode)

all the same error

crash 0x00c2b4bd / 0x0000027c

1. Germany (Ip: 92.72.22.208)
2. After character select when the loading screen finishes loading
3. no dump file created

pc of my wife same issue, same ip, same win8

Log:
2012-12-29-10:49:43 =====> StageLogo::Enter
2012-12-29-10:49:46 =====> StageLogo::Leave
2012-12-29-10:49:49 =====> StageLogin::Enter
2012-12-29-10:49:53 =====> StageLogin::Leave
2012-12-29-10:49:53 =====> CStageOpening::Enter
2012-12-29-10:49:53 =====> CStageOpening::Leave
2012-12-29-10:49:53 =====> CStageSecondPassword::Enter
2012-12-29-10:50:02 =====> CStageSecondPassword::Leave
2012-12-29-10:50:02 =====> StageSelectServer::Enter
2012-12-29-10:50:09 =====> StageSelectServer::Leave
2012-12-29-10:50:09 =====> StageSelectCharacter::Enter
2012-12-29-10:50:14 =====> Skill Learn List ===> Count = 3
2012-12-29-10:50:14 =====> Skill Learn Index = 310401
2012-12-29-10:50:14 =====> Skill Learn Index = 310701
2012-12-29-10:50:14 =====> Skill Learn Index = 312401
2012-12-29-10:50:14 =====> ReceiveMapLoad Map(1) Pos(209,300003,269,799988,47,700001)
2012-12-29-10:50:15 =====> StageSelectCharacter::Cleanup
2012-12-29-10:50:15 =====> StageSelectCharacter::Leave
2012-12-29-10:50:15 =====> StageSelectCharacter::Cleanup
2012-12-29-10:50:16 =====> StageGamePlay::Enter
2012-12-29-10:50:16 =====> World Create
2012-12-29-10:50:17 =====> ChangeMap(1101) start
2012-12-29-10:50:17 =====> CreateTerrain Pos(209,300003,269,799988)
2012-12-29-10:50:18 =====> ChangeMap(1101), memory mbyte( 398 ) )end
2012-12-29-10:50:18 =====> Object Load 0/854
2012-12-29-10:50:18 =====> Object Load 51/854
2012-12-29-10:50:19 =====> Object Load 102/854
2012-12-29-10:50:19 =====> Object Load 153/854
2012-12-29-10:50:19 =====> Object Load 204/854
2012-12-29-10:50:19 =====> Object Load 255/854
2012-12-29-10:50:19 =====> Object Load 306/854
2012-12-29-10:50:19 =====> Object Load 357/854
2012-12-29-10:50:19 =====> Object Load 408/854
2012-12-29-10:50:19 =====> Object Load 459/854
2012-12-29-10:50:19 =====> Object Load 510/854
2012-12-29-10:50:19 =====> Object Load 561/854
2012-12-29-10:50:19 =====> Object Load 612/854
2012-12-29-10:50:19 =====> Object Load 663/854
2012-12-29-10:50:20 =====> Object Load 714/854
2012-12-29-10:50:20 =====> Object Load 765/854
2012-12-29-10:50:20 =====> Object Load 816/854
2012-12-29-10:50:20 =====> Object Load End


Link to directx log for system:
directx.log

Update: Windows 7 x64 fix works for me, but not a good solution

This post has been edited by Kever4ever: 30 December 2012 - 04:10 PM

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#25 User is offline   RaGeMo 

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Posted 29 December 2012 - 08:17 PM

View PostBaphor, on 12 December 2012 - 11:28 PM, said:

1. Malaysia
2. Game crash upon launch,after bgm plays for a few seconds.
3. No date.dmp file,only screenshot. Posted Image



same as above...already changed language to singapore english
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#26 User is offline   tumpank 

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Posted 29 December 2012 - 08:49 PM

Need Help :
i have same problem with Lotarus and Kever4ever

1. Indonesia
2. get Crash after select character & the loading screen finishes like this:
Posted Image
3. i don't get the dump file

i'm using win 8 64 bit, proc i5 @2.40GHz, 4gb ram, ati Mobility Radeon HD 5470 1gb

This post has been edited by tumpank: 29 December 2012 - 08:52 PM

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#27 User is offline   vallovallo 

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Posted 30 December 2012 - 02:28 PM

1: Indonesia
2: game crash in the loading screen after select character
3: https://www.dropbox.....1354978081.zip
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#28 User is offline   zhenico 

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Posted 30 December 2012 - 03:56 PM

1: Indonesia
2: game crash in the loading screen after select character
3: my Link. https://www.dropbox....vk/SHIPPING.rar
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#29 User is offline   Hirmthurs 

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Posted 30 December 2012 - 04:13 PM

1. Germany
2. game crash in the loading screen after select character
3. https://www.dropbox....e.1356855098.7z
1

#30 User is offline   Kotone 

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Posted 30 December 2012 - 04:24 PM

1. The Netherlands
2. Game crashed the moment I pressed start on my character.
3. I did not get a pop-up, it just went poof, so I have nothing to screenshot and show you.

More information, IP Adress: 83.80.145.32
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